Reference

paten188 Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly how paten188 handles the personal information you share when you open an account, verify your identity, or complete a deposit via DANA, OVO…

Data collected at registrationDANA, OVO, GoPay & QRIS transaction recordsCookie and device dataYour right to request deletionContact path for privacy queries
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paten188 paten188 Privacy Policy: What We Collect and Why
PRIVACY CONTACT

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to correct information on your account, or need to submit a deletion request, our support team is available every day…

Live Chat Start a live chat from your account dashboard between 08:00 and 23:00 WIB. A support agent will verify your identity and handle your privacy request in the same session.
Email Request Send a written privacy request to our support email address. Include your registered phone number so we can locate your account record and respond within one business day.
Account Settings Path Navigate to Account Settings, then select Privacy and Data on the menu. From there you can review what we hold, download a copy, or flag a correction without contacting support.
DATA HANDLING DETAIL

How paten188 Manages Your Account Data

We apply access controls, encrypted storage and session-token verification to keep your account information secure from the moment you complete phone verification.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences from the footer of any page without losing your account session.

Account Security

Phone verification is required before account access is granted. If we detect a login from an unfamiliar device, an additional verification step is triggered automatically to protect your data.

Data Retention

Transaction records linked to DANA, OVO, GoPay and QRIS deposits are retained for the period required by applicable regulation, then removed from our active database. Inactive accounts are reviewed after 24 months.

Third-Party Sharing

We share your data only with payment processors needed to complete your QRIS or bank transfer, and only the minimum fields required. No data is passed to advertising networks or data brokers.

Correction Rights

You may request a correction to your registered name, email or phone number at any time through the Account Settings path or by contacting live chat. Changes are applied within one business day.

Deletion Requests

Submit a deletion request via live chat or email and we will remove your personal data from active systems within 14 days, subject to any retention period required by applicable law in Indonesia.

Privacy Policy Questions We Hear Most

Below are the questions we receive most often about how paten188 handles your personal data, your account rights and the steps you can take to manage or remove your information where local law permits.

We collect your name, email address, phone number and payment reference — for example your DANA wallet ID or OVO number — used to verify your identity and process deposits or withdrawals. No additional data is collected without your consent.

We share data only with payment processors such as DANA, GoPay and QRIS operators, and only the fields needed to complete your transaction. We do not sell, rent or pass your data to advertising networks or unrelated companies.

Transaction logs are kept for the period required by applicable regulations in Indonesia. Once that period expires, records are deleted from our active systems. Inactive account data is reviewed after 24 months.

Go to Account Settings and select Privacy and Data, or reach our live chat team between 08:00 and 23:00 WIB. Deletion requests are completed within 14 days, subject to any legally required retention period where local law permits.

We use session cookies for login continuity and analytics cookies to see which pages are visited most. You can manage your cookie preferences from the footer link on any page without being logged out of your account.

When you close your account, personal data is removed from our active systems after any mandatory retention period ends. Payment references linked to DANA or bank transfer are retained only as long as required by Indonesian regulatory rules.

Payment data is encrypted in transit and at rest. Only the reference ID needed to match your deposit is stored — full wallet credentials are never written to our servers. Phone verification adds an extra check before any withdrawal is processed.

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