Reference

paten188 Terms & Conditions: What You Need to Know

These Terms & Conditions set out the rules that govern your paten188 account — from how you open it to how deposits via DANA, OVO, GoPay and QRIS…

Account eligibility applies where local law permitsDANA, OVO, GoPay & QRIS coveredAccount security obligations outlinedWithdrawal conditions definedContact path for policy questions
paten188 paten188 Terms & Conditions: What You Need to Know
POLICY CONTACT

How to Reach Us About These Terms

Live Chat Our live chat channel is open around the clock. If a clause in the Terms & Conditions is unclear or affects your account access, start a chat and our team will respond within minutes.
Email Support For written questions about these Terms — including withdrawal conditions or payment eligibility — email our support team and expect a response within 24 hours on business days.
Help Centre Our Help Centre holds a structured index of policy documents. You can navigate directly to sections on account rules, payment terms and data handling without needing to contact support first.
HOW WE OPERATE

Account Security and Your Policy Rights

We apply clear processes to protect your account data and give you straightforward paths to query or update your information. The items below describe how paten188 handles each policy area in practice.

Data Handling

Account data you submit during registration is stored on encrypted servers. We do not share identifiable data with third parties except where required to process your DANA, OVO or QRIS transactions.

Cookie Policy

We use session and analytics cookies to maintain your login state and measure page performance. You can manage cookie preferences through your browser settings at any time without affecting your account balance.

Account Security

Two-step phone verification is required before account access is granted. If you suspect unauthorised activity, contact live chat immediately — our team can freeze the account while we investigate.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period lapses, data is deleted from active systems. Retention periods depend on local law in your jurisdiction.

Policy Update Notice

When Terms & Conditions change, a notice appears on the paten188 login page before the update takes effect. You have the option to review the changes before logging in and accepting them.

Requesting Changes

To correct account data or request a data summary, send a written request through our email support channel. We action verified requests within seven business days and confirm completion by return email.

Common Questions About paten188 Terms & Conditions

These are the questions our account holders ask most often about the Terms & Conditions. If your question is not covered here, our live chat team is available 24 hours a day.

Yes. The Terms & Conditions apply to every deposit and withdrawal channel, including DANA, OVO, GoPay, QRIS, virtual account and bank transfer through BCA, BRI, Mandiri and BNI. Each method follows the same account rules.

Account access and service availability depend on local law. Where local law permits, you may open and operate a full account. We recommend you verify your eligibility before completing registration.

A notification appears on the paten188 login screen before any update takes effect. You can review the revised terms before logging in. Continuing to use your account after the effective date means you accept the updated terms.

Send a written request to our email support team. We verify your identity against your account record and deliver a data summary within seven business days. Confirmation is sent back to your registered email address.

Withdrawals are processed only to the payment method used for the originating deposit — for example, a deposit made via OVO returns to OVO. Full withdrawal conditions, including verification steps, are set out in the Terms & Conditions payment section.

You are responsible for keeping your password confidential and completing phone verification before account access. If you share login details with another person, you accept liability for all activity that occurs under your account during that session.

Retention periods depend on local law in your region. In Makassar and other Indonesian cities where we serve accounts, we follow applicable local retention requirements and delete data from active systems once those periods expire.